Privacy policy
Assign Members is a Clover app made by Grey Sky Media. This page explains what it stores for your business and your members, why, and how to have it removed.
Draft — pending review
Who this covers
Two groups: the merchant (the business that installs Assign Members on Clover) and that merchant's members (the customers they enroll). The merchant decides who to enroll and what to collect. We process member information on the merchant's behalf so the app can work.
What we store, and why
| Information | Why |
|---|---|
| Your Clover merchant ID and the access tokens Clover issues when you install | To act on your Clover account. Tokens are encrypted at rest. |
| Member links: Clover customer ID, the member's display name, and the code linked to them | To find the right member when a code is scanned at check-in. |
| A copy of your plans and subscriptions: plan, price, interval, status, pause and cancel dates, cancel reason, pending plan changes and proration | To show members and plan status in the app and keep them in sync with Clover. |
| Charge results: charge ID, amount, succeeded or failed, and when | For the dashboard (MRR, churn, failed charges) and to follow up on failed charges. |
| Check-in visits: the scanned code, the result, the member's name, their waiver status, and the time | So every check-in attempt is on record. |
| Order and gift-card links for membership sales, including amounts and refunds | To match payments taken at the register to the right membership. |
| An audit log of changes made in the app | So you can see who changed what. Card details in the log are limited to the last four digits. |
Card details
Card numbers are entered on the Clover device and saved by Clover. Assign Members receives only a token from Clover and the card's first six and last four digits, which it passes back to Clover to attach the card to the member. We never see or store a full card number. Clover runs every recurring charge under the merchant's own agreement.
Contact details
Member email addresses and phone numbers stay in the merchant's Clover customer records. The Members service doesn't keep its own copy, and it does not email or text members.
Waivers
If you use the built-in waivers, signed waivers are stored by the Assign Waivers service, which is part of the same app family. A waiver can include the signer's name, date of birth, email, phone, any minors they sign for, and their signature. If the merchant scans a driver's licence to fill the form, the fields read from it (such as name, address, date of birth and licence number) are stored with the waiver. Check-in only asks that service whether a member's waiver is current.
Error reports
When the app crashes or hits an error, a diagnostic report goes to our error-monitoring provider (Bugsnag) with the merchant ID so we can fix it. These reports aren't meant to include member details.
Where it lives
The Members service runs on Cloudflare (Workers and the D1 database). Card processing and customer records stay with Clover. We don't sell any of this information, and we don't use it for advertising.
Sharing
We share information only with the services that run the app: Clover (your POS and billing), Cloudflare (hosting), the Assign Waivers service (waiver status) and Bugsnag (error reports). Events such as a new enrollment, a charge result or a check-in are passed to Grey Sky Media's own Assign services so the family of apps stays in step. We'll disclose information if the law requires it.
How long we keep it
We keep a merchant's data while Assign Members is installed and in use. When a merchant uninstalls, or asks us to, we delete their data unless we're required to keep part of it, for example for billing or legal records.
Your choices
Merchants: email us from the address on your Clover account to get a copy of your data or have it deleted. Members: your membership is with the business you joined. Contact them first; if you can't reach them, email us and we'll work with them on your request.
Changes
If this policy changes, we'll update this page and the date at the top.
Contact
Questions about privacy go to support@greyskymedia.com. The support page has a copy button for it.