How can we help?
Assign Members is built and supported by Grey Sky Media. Email us and a real person reads it.
Email support
Tell us your business name, your Clover merchant ID if you have it handy, and what you were trying to do. A screenshot of the Clover screen helps a lot.
support@greyskymedia.com
Common questions
How do I install it?
Assign Members installs from the Clover App Market onto your Clover devices. Once it's installed, open Members from the Clover home screen to set up your first plan.
Who charges my members' cards?
Clover does. Members creates the plan and the subscription on Clover recurring billing, and Clover runs each charge under your merchant agreement. Card numbers are saved by Clover; Members only sees the last four digits.
How do I pause, cancel or switch a member's plan?
Open the member in Members. You can pause and resume, cancel right away or at the end of the billing cycle, or move them to a different plan with proration. Changes made on Clover directly are picked up by the 15-minute sync.
The Check-In station won't appear.
Check-In floats over other apps, so Android asks you once to allow Members to "Draw over other apps". Tap Check-In on the Members nav rail and accept the prompt. If you declined it earlier, turn it on under the device's app settings for Assign Members.
A scan says "Not found".
The code you scanned doesn't match a member on this merchant. Email us with the member's name and what you scanned, and we'll help you sort it out.
How do I uninstall, or delete my data?
Uninstall from the Clover App Market. To have the data Members keeps for your business deleted, email us from the address on your Clover account. The privacy policy covers what we hold and for how long.